How much should you apologize at work?

It's a given in business: things go wrong. And what organizations, teams, and even individuals do when that happens speaks volumes about them. So what do YOU do when things go wrong? Hopefully, you do what professionals do—you fix the situation. But beyond...

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And this is relevant to me how?

If you want people to care about what you're telling them, frame it in a way that's relevant to them. Whether you're telling a story, writing an email, or pitching an idea, if you don't tell people why you think they should care, they'll likely tune you...

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Communicate authentically—OK, but how?

In an MBA class I teach for the University of North Carolina on business communication, I ask my students to identify the characteristics of strong executive presence. Every time, they identify something along the lines of "I don't know, they seem...

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