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Communicate authentically—OK, but how?

In an MBA class I teach for the University of North Carolina on business communication, I ask my students to identify the characteristics of strong executive presence. Every time, they identify something along the lines of "I don't know, they seem...

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Are they not hearing you? Make them listen!

There's no question: Some people just aren't going to be interested in what you're saying, no matter what—and that's their issue. But if people aren't listening, or if you're not connecting with them when you communicate, you shouldn't automatically assume...

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Boy, that feedback stinks!

I spend a lot of time helping clients hone their feedback delivery skills. And while I share with them a model of putting together and communicating thoughtful feedback for the receiver's benefit, we don't usually spend very much time talking...

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If it bears repeating, it bears repeating

In business communication, while some repetition works extremely well to get your message across, too much of it makes you sound "repetitive" to your audience. Striking the right balance for repetition is something you might need to develop an ear for, but...

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