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In this video I talk about how I've found myself sharing more personal things with peers and clients more frequently during Coronavirus times, and I've found it to be a net positive that has created deeper connection and empathy. How about you? Have you been sharing...

In this video I talk about how I've been talking with my coaching clients about feedback quite a bit recently and how important it is these days to balance constructive (critical) feedback with positive feedback. I've heard of research supporting a 5:1 ratio of...

In this video Cambio Coaching's Guillermo Villar talks about the need for leaders to show up and lead Face Forward, especially in the virtual world we now live in. Explore more about the Face Forward offerings and how we can help you.   Guillermo Villar is...

We've all been in that group situation where one or two people seem to dominate the conversation and it's hard to get a word in edgewise. It can be extremely frustrating, especially if you're an introvert or someone who appreciates a bit of space to jump...

In professional settings where the stakes are high, most of us hate getting asked a question to which we don't know the answer. We'll think: What if I stumble? What if I look like I don't know what I'm talking about? What if they know that I don't know the...

Whether or not we believe the often quoted statistic that 93% of communication is non-verbal, most of us intuitively understand how important body language is to in-person communication. And yet, when I talk about the importance of body language to...

I've always bristled when reading the words Please advise in an email directed to me. I haven't shared this pet peeve of mine with many people in the past, but I've become emboldened by the results of a recent survey conducted by Adobe in which the phrase...

When I coach people around public speaking and other communication challenges, they often start out asking me how I might say something if I were in their situation. And while I might have a clear idea of what I would say, I always encourage people to...

"Hello Joe – I hope this email finds you well and that you're having a great summer. How did that trip to the beach with your kids go? I'm going to delay getting to my business reason for writing for a few more sentences so that you don't think I'm...

What, MY fault?!?   "Where I work, people don't give good feedback."   I can't tell you how many times I've heard this complaint from people who feel frustrated about their professional growth. The person complaining often talks about how no one...

I'm a big believer in not burying the headline, so here's the answer to the question in the title: FALSE. Empathy does NOT equal agreement!   This question of empathizing vs. agreeing comes up again and again in with my coaching clients. Specifically,...

The 2 Keys to Processing Feedback You Didn't Ask For   Getting feedback that stings a little bit can be difficult, even in the best of circumstances when it comes from someone you know and respect. So what if it comes unsolicited from someone you...

Do you judge others by how they drive? I admit it: I do. I feel that how we behave when we're driving in traffic is pretty analogous to how we work and even how we live our lives. So what kind of driver are you? And how do you view those other drivers...

Even if you're dead set on improving the effectiveness of your communication at work, it can sometimes be hard to know how much you're improving. If you have this problem, you're not alone. My coaching clients are generally quite clear about things they...

As humans, we're quick to categorize and put things in groups of like things that make sense to us. And while that tendency can sometimes serve us well (like when we need to quickly make order out of chaos), overusing our categorizing skills in the area of...

It's a given in business: things go wrong. And what organizations, teams, and even individuals do when that happens speaks volumes about them. So what do YOU do when things go wrong? Hopefully, you do what professionals do—you fix the situation. But beyond...

Communicating at work is similar to breathing air: yes, we need to do it so that we can do everything else we want to do, but we don't usually think about it too much. So if someone suggests to you that you should breathe better, a natural response might...

In a leadership workshop I delivered recently, we talked about different communication styles that people can adopt when relating to people they work with, and the question came up: If you're being selective about the things you tell one person versus...