by Guillermo Villar | May 21, 2018 | Blog
It’s a given in business: things go wrong. And what organizations, teams, and even individuals do when that happens speaks volumes about them. So what do YOU do when things go wrong? Hopefully, you do what professionals do—you fix the situation. But beyond that,...
by Guillermo Villar | May 7, 2018 | Blog
Communicating at work is similar to breathing air: yes, we need to do it so that we can do everything else we want to do, but we don’t usually think about it too much. So if someone suggests to you that you should breathe better, a natural response might be to...
by Guillermo Villar | Apr 23, 2018 | Blog
In a leadership workshop I delivered recently, we talked about different communication styles that people can adopt when relating to people they work with, and the question came up: If you’re being selective about the things you tell one person versus another,...
by Guillermo Villar | Apr 9, 2018 | Blog
I recently caught a rerun of an episode from the US version of the sitcom The Office. It’s the one that starts with Kevin talking in a caveman-sounding, rudimentary language that he’s using to “save time.” Needless to say, it doesn’t go well or last very...
by Guillermo Villar | Mar 26, 2018 | Blog
When you think of exhibiting emotional intelligence at work, you probably think about the elements of your face-to-face interactions—like being aware of body language, using active listening, showing empathy—more than about what you’re doing in your email...
