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Boy, that feedback stinks!

Boy, that feedback stinks!

I spend a lot of time helping clients hone their feedback delivery skills. And while I share with them a model of putting together and communicating thoughtful feedback for the receiver’s benefit, we don’t usually spend very much time talking about being...
3 Keys to a good workplace apology

3 Keys to a good workplace apology

Many people find it hard to give feedback to others at work. It can be tough to summon the courage to give it, and you have to do it right for it to land as you intend. If nothing else, it can just feel “awkward.” Recently, as I read an article from...