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Negotiation lessons from the car dealership

Negotiation lessons from the car dealership

My wife and I had occasion to shop for a new car recently, and she happily handed the reins of the negotiation process over to me. I gladly took on the responsibility, not because I’m a natural born negotiator—although I guess I hate it less than the average...
The key to handling conflict at work: Listen!

The key to handling conflict at work: Listen!

I often coach clients around giving and receiving feedback in the workplace, which already represents a tough enough conversation for most of us. Throw a dose of conflict into a work conversation, though, and it’s usually enough to send people running in...