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Mind your tone: Do you know how your emails sound?

Mind your tone: Do you know how your emails sound?

Tone is one of those things we often don’t think about when sending email, but we really should. The fact is that whether you intend to strike a particular tone or not, your reader will perceive one. In that sense, tone is like your reputation: whether you know...
Afraid of conflict? You’re probably missing out!

Afraid of conflict? You’re probably missing out!

One of the most common themes that comes up during the 360 feedback debriefs I do with clients is conflict avoidance. Why do you think that is? The folks I coach are often on a leadership track in their organizations, and my theory is that most of them aren’t...
Save yourself from death-by-meeting: 2 tips

Save yourself from death-by-meeting: 2 tips

How often have you heard someone say: “Man, I’m in back-to-back meetings all day today!” The sad thing is that it’s often not hyperbole. In corporate America and other circles, people book themselves and others for, what is by any measure, too...
If it bears repeating, it bears repeating

If it bears repeating, it bears repeating

In business communication, while some repetition works extremely well to get your message across, too much of it makes you sound “repetitive” to your audience. Striking the right balance for repetition is something you might need to develop an ear for, but...