In communicating, don’t just talk—listen!

In communicating, don’t just talk—listen!

When most people think of getting good at communicating in business, they think of coming up with the right things to say, write, or present. OK yes, that’s important—but it’s missing half the picture. As obvious as it may sound when I say that good...
Are they not hearing you? Make them listen!

Are they not hearing you? Make them listen!

There’s no question: Some people just aren’t going to be interested in what you’re saying, no matter what—and that’s their issue. But if people aren’t listening, or if you’re not connecting with them when you communicate, you...
Boy, that feedback stinks!

Boy, that feedback stinks!

I spend a lot of time helping clients hone their feedback delivery skills. And while I share with them a model of putting together and communicating thoughtful feedback for the receiver’s benefit, we don’t usually spend very much time talking about being...